All orders will generally be dispatched within 1-2 Business Days (Business Days excludes weekends and public holidays) but may take up to 4 Business Days From our Sydney Warehouse.
From time to time, we may experience delays in dispatch due to high volume of sales, trade shows, public holidays, government restrictions or situations beyond our control however we will endeavour to notify you of any delays as they occur.
Due to all parcels requiring a signature on delivery - we cannot leave a note for the postman saying your parcel can be left at the door/behind the gate/ etc. It will be attempted to be delivered and then transferred to your Local Post Office for collection, in the event you do not collect the parcel in time and the parcel is returned to us or you supply us with the incorrect information, we will charge you the shipping costs to re-post.
How Long Will Delivery Take?
Once your items have been dispatched you will receive an email with the tracking information so you can monitor the progress of your shipment. Delivery can be expected within 1 - 6 business days, depending on your location, however occasionally, carriers experience delays. Y.S.Park Professional will try our best to ensure prompt dispatch however once your parcel leaves our warehouse any delays are beyond our control.
Shipping for AU orders are a flat rate fee of $12.
Shipping for NZ orders will be quoted upon address entry.
Who Will Deliver My Parcel?
All orders are shipped with Australia Post.
My Order Never Arrived
In the rare event your order has not arrived contact us via email
Y.S.Park Professional will not be liable for parcels lost in transit if:
- The parcel postal address provided by you is invalid or incorrect, and
- The parcel delivery has been altered by the receiver by means of, parcel redirect, Safe Drop, request of parcel to be left in a safe place, parcels not collected from Post Office/Depot in time, or parcel has been delivered to the address and someone at the given address has accepted the parcel and not given you the parcel. Once the parcel has been received at the requested address Y.S.Park Professional is no longer liable for your parcel and,
- If the parcel has been damaged in transit
Y.S.Park does not offer refunds for change of mind purchases. We will only accept change of mind store credit under strict conditions. The cost of postage is on the buyer and the item must be returned to Y.S.Park undamaged, unopened and unused, including any outer packaging and/ or tamper seals. Y.S.Park reserves the right to refuse any change of mind returns that do not meet these conditions. We will only accept return within 7 business days of you receiving the item.
In the event your item/s are eligible for a change of mind store credit, Y.S.Park will issue you with a gift certificate to use towards a future purchase. All gift certificates have a 3 year expiry date. After this date, unused balances on gift certificates will be forfeited.
If your item/s meet the conditions under consumer law for a return, your payment will be returned to you using the original payment method.
Please note: we do not cover the shipping costs for returns and do not accept any liability of loss or damaged products in transit - this is the responsibility of the sender, so we recommend sending by insured and registered postage.
We will provide a consignment label and accept returns and/or process refunds, including postage costs, as required by law under the following circumstances.
• Product/s that have been damaged in transit,
• Products/s that develop a fault within the first 30 days after purchase, except from customer misuse or wilful damage,
• Product/s that have been wrongly delivered.
In these circumstances you should expect to receive your refund, store credit or replacement within 5 business days of us receiving your item.
Please send your returns to us here:
Professional Use, PO Box 80, North Ryde BC NSW 1670
Faulty and Damaged Items
We personally ensure that every Y.S.Park Professional product leaves our showroom in the highest standard and is rigorously checked before dispatch, however if you do think you have received a faulty or damaged product, please Contact Us and explain the issue you are experiencing and we will endeavour to resolve the issue as soon as possible.